Shipping policy

Shipping Policy

Last Updated: July 15, 2026

Thank you for shopping with Solara Patio. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–14 business days

  • United Kingdom: 7–14 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–16 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the items in your order.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Lost or Delayed Shipments

If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can help resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email:Support@solarapatio.com

We appreciate your business and thank you for choosing Solara Patio.